Frequently Asked Questions

Many of our customers have specific questions about our professional sanitizing services. Here are just a few of the most common questions.

General Questions

Why is 360 SaniClean unlike traditional cleaning/janitorial services?

360 SaniClean specializes in sanitizing/disinfecting making sure that your facility is safer and healthier for employees, patrons, or residents by preventing and controlling the spread of harmful microbes which may cause illness. Traditional cleaning/janitorial services are centered around cleaning, or using friction to remove all dirt, dust, debris, and contamination to expose any remaining germs to the effects of a sanitizer or disinfectant later used. While some cleaning/janitorial companies do include sanitizing and disinfecting in their list of services, often times the results are not up to par due to inadequate or improper equipment/methods. We pride ourselves on using the the safest, most effective equipment and chemical alternatives for your sanitizing and disinfecting needs.

What Are The Differences Between Cleaning, Sanitizing, and Disinfecting?

Cleaning: Physically removing all dirt and contamination, oftentimes using soap and water. The friction of cleaning removes most germs and exposes any remaining germs to the effects of a sanitizer or disinfectant later used.

Sanitizing (Lower Dilution): Reducing germs on inanimate surfaces to levels considered safe by public health codes or regulations.
Sanitizing may be appropriate for food service tables, high chairs, toys, pacifiers, and other potentially sensitive areas.

Disinfecting (Higher Dilution): Destroying or inactivating most germs on any inanimate object. Disinfecting may be appropriate for diaper tables, door and cabinet handles, toilets, and other bathroom surfaces.

We use appropriate dilution levels and spray nozzle settings for different touch points, surface areas, and applications. For example, in areas like bathrooms, gyms, or spaces that have seen flu outbreaks, we would apply the appropriate higher dilution and matching nozzle setting to disinfect. If we are spraying interactive play areas and hands-on leaning toys in a daycare or kitchen equipment in a food service facility, we would use the appropriate lower NSF N2 Food Grade Safe Sanitizer dilution with the matching nozzle to sanitize. If we are spraying porous surfaces like carpets or soft flooring in a daycare or astroturf in a gym, we would use the appropriate dilution with a matching nozzle setting. Or, if we are woking on controlling a Norovirus outbreak, we would use our highest dilution with the appropriate matching nozzle setting. Adapting our dilution rates and nozzle setting based on each unique application allows us to maximize the safety and effectiveness of our service.

How often should I have my facility sanitized and disinfected?

The frequency of service depends on several factors, and ultimately, you. Some questions to consider to determine your facility’s risk of infection include:

  1. The volume of foot traffic on any given day. This includes patrons, employees, and residents.
  2. The activities occurring in your business on a daily basis. (Ex. Is it a gym where people are sweating on equipment and touching all of the surfaces, spreading germs? Is it a healthcare facility where people are frequently sick? Is it an educational setting in which kids are passing around germs to one another? Is it an densely employed office where colleagues are passing their germs to one another?)
  3. Seasonality. Is it Flu Season? Is there a rise in the number of people becoming ill? Has there recently been an outbreak? If so, you should increase the frequency of service. Especially in the case of an outbreak.
  4. The frequency that your facility is thoroughly and/or professionally cleaned.


Higher risk facilities should schedule a 360 SaniClean more frequently. As a general rule of thumb, we recommend a weekly service. However this number depends on you and your facility.

When is the optimal time to get a 360 SaniClean?

It’s always best to disinfect a space after it has been thoroughly cleaned, not before. Cleaning spreads more germs around the facility because of cross contamination from soiled equipment like dirty mop heads and buckets, rags, spray bottles, brooms etc. Having your facility cleaned after we have just disinfect and sanitize would cause a sudden spike in your facility’s RLU ratings, defeating the purpose of our service. RLUs are a unit of measure for the concentration of living surface proteins (microorganisms, bacteria, viruses mold spores, germs etc.) on a given surface.

Our system does not require a surface to be thoroughly cleaned before disinfecting and sanitizing, however it will maximize the effectiveness of the disinfecting and sanitizing that we do, leading to lower RLU ratings for longer periods of time. Why? Because wiping away dirt and debris exposes more surface area to the disinfectant and sanitizer.

How do I know this service produces results?

We understand that our customers are inspired by data and results. This is why we offer results-driven services and a free demo to prove that our service is most effective. We don’t expect you to believe in something you can’t see, so we will show you! In your demo, we will:

  • Visually demonstrate how our electrostatic sprayers provide superior coverage than traditional spray and wipe methods. You will be able to see how the the chemical droplets are able to reverse in direction to wrap around and coat hard to reach, curved, or hidden surfaces in 360.
  • Offer one free 3M Clean trace surface protein test and analysis per demo. We will test a surface that we disinfected in your facility and provide you with accurate, data-driven results using our 3M Clean Trace Software and Testing Kit. This system is able to produce an exact measurement to determine how well a given surface was disinfected. It’s more than just saying we did the job. We’ll prove it too. Additional 3M Clean Trace surface tests and analyses are available for routine servicing upon request.

What are RLU's and why are they important?

RLU is a unit of measure for the concentration of living surface proteins (microorganisms, bacteria, viruses mold spores, germs etc.)

We use 3M’s Clean Trace Luminometer and Test Swabs to provide our clients with a verifiable, predictable, repeatable result, every time. This device allows us to test and analyze your RLU ratings before and after we come in. We want to show you the difference we make in your space.

  • In healthcare and medical facilities, the standard for acceptable and appropriate RLU ratings is <250
  • In all other non-healthcare facilities, the standard for acceptable and appropriate RLU ratings is <500